Here are some of the most common questions we receive from pet owners. If you don’t find the answer you’re looking for, feel free to contact us directly.

• Q：Do pets need to be quarantined when returning to Taiwan? How long is the quarantine?

  A：

  • From rabies-free areas, no quarantine is required. Pets can go home the same day they arrive.
  • From rabies-risk areas, a 7-day quarantine is required if all documents are complete.
  • Latest update: With early application and proper preparation, it may be possible to qualify for a quarantine-free program.

• Q：Which countries are considered rabies-free?

  A：

  For Taiwan, rabies-free areas include: Australia, New Zealand, the United Kingdom, Sweden, Iceland, Japan, Norway (excluding the Svalbard Islands), Hawaii (U.S.), Guam, and Singapore.
  All other countries are classified as rabies-risk areas. Regulations for pets traveling abroad may differ depending on each destination’s classification of rabies-risk. Please contact us for details.

• Q：How far in advance should I start preparing for my pet’s return to Taiwan?

  A：

  We recommend starting preparations 6–7 months in advance if you plan to apply for quarantine-free entry.

• Q：Can my dog or cat travel in the cabin?

  A：

  Regulations vary by country and airline. Some dog breeds are restricted or require more complex procedures (e.g., Pit Bulls, Tosa Inus, Fila Brasileiros, Mastiffs, Dogo Argentinos).
  Flat-nosed breeds (such as Persian cats, Exotic Shorthairs, and French Bulldogs) are more prone to heatstroke and breathing difficulties due to their anatomy. Many airlines only accept them during cooler seasons to reduce risks.

• Q：Where are pets quarantined in Taiwan?

  A：

  Currently, Taiwan has only one official quarantine facility: the Animal and Plant Quarantine Center in Guanyin District, Taoyuan City.
  Special pets (e.g., rabbits) must also be quarantined there under dedicated care.

• Q：Can I bring my pet’s usual food for quarantine?

  A：

  Imported pet food must comply with Taiwan’s dog and cat food regulations. The simplest option is to buy the same brand in Taiwan and send it to the quarantine center.
  If your pet has no special dietary needs, the quarantine center will provide food.

Service related questions

• Q：How much does your pet relocation service cost?

  A：

  Costs vary because each relocation plan is customized based on the needs of the pet and owner. However, initial consultation and quotations are free — please feel free to contact us.

• Q：How early should I contact you if I want to use your services?

  A：

  If you are starting from scratch, we recommend contacting us at least 4–5 months in advance. Quarantine spaces can be limited and laboratory tests may take time to process.
  For simpler cases, you can contact us anytime — we will assess your situation honestly and let you know if your schedule is feasible.

Transportation related issues

• Q：What should I prepare before flying?

  A：

  • Begin crate training in advance to help reduce stress.
  • Pets must travel in an airline-approved crate with a water dispenser.
  • Avoid feeding or giving large amounts of water within two hours before boarding.
  • Offer some water before check-in to prevent dehydration.
    (For special cases, please consult your veterinarian.)

• Q：Can I use a regular outdoor cage for transport?

  A：

  No. Airline crates must be well-ventilated, rigid plastic carriers that are large enough for your pet to stand and turn around inside.
  The bottom should be lined with a pad or familiar clothing/toys. A water dispenser must be attached to the outside of the crate.

• Q：What are the differences between passenger transport and cargo transport?

  A：

  • Passenger transport: Your pet travels on the same flight as you, usually as excess baggage. Some airlines may allow pets in the cabin if they meet weight and size requirements.
  • Cargo transport: Your pet travels separately as cargo. The flight may not be the same as yours, and arrival terminals are usually different.

• Q：Which countries require pets to be shipped as cargo?

  A：

  Some destinations — including Hong Kong, the United Kingdom, Australia, New Zealand, and South Africa — require pets to enter strictly as cargo. This process involves formal customs clearance and is generally more complex than passenger transport.

• Q：How does “Pet in the Hold” work?

  A：

  Most airlines offer “Pet in the Hold” services, where pets are checked in with luggage and travel in the aircraft’s oxygenated cargo hold (conditions are the same as the passenger cabin).
  A few airlines allow in-cabin travel, but strict restrictions on breed, size, and weight apply.